CARRUSLiNK

    Guide · Self-service loaner car and rental

    Self-service loaner cars and rental: 24/7 pickup without reception

    The reception desk is the bottleneck when handing out loaner cars: customers wait at the counter in the morning, and anyone arriving after business hours cannot collect the keys at all. Self-service loaner car handover via app, MitID, and key box turns the handover into a 60-second process, around the clock.

    Last updated:

    Kort svar (TL;DR)

    Self-service loaner cars allow customers to book, sign the contract with MitID, photograph the vehicle, and retrieve the key from a secure key box. The entire process takes place on their smartphone. CARRUSLiNK provides the full workflow with complete documentation, direct linking to workshop work orders, and automated return inspections, freeing the reception desk for other tasks.

    What the reception bottleneck looks like

    • Queues forming at the counter at 7:30 AM
    • Customers arriving after 5:00 PM cannot collect a loaner car
    • Reception spends 10–15 minutes per handover on paperwork and logistics
    • Commercial fleet customers do not want to waste time on paperwork
    • Weekend workshop cannot offer courtesy cars without an on-call arrangement
    • Customers with service discounts are treated like regular customers because the workflow cannot be differentiated

    6-step playbook for self-service courtesy car handover

    1

    1. Online pre-booking with contract preview

    The customer books workshop service + courtesy car online. A draft contract is emailed with terms, allowing the customer to review at their own pace.

    2

    2. MitID signing and driving licence photo in the app

    The day before handover, the app opens, the customer signs the contract with MitID and uploads a driving licence photo. Verified against CPR.

    3

    3. Damage photos taken by the customer upon handover

    When the customer arrives, they photograph the car following a guided flow (6–8 photos). The photos are uploaded to the contract with a timestamp.

    4

    4. Key code via SMS

    Once the photos are uploaded, the system sends a one-time code for the key box via SMS. The customer collects the key and drives off.

    5

    5. Return using the same flow

    Upon return, the customer takes new photos, places the key in the box, and closes it. Any discrepancies compared to the handover photos are automatically displayed on the reception dashboard the next morning.

    6

    6. Auto-invoicing upon return

    Additional costs (missing fuel, excess mileage, damage) are automatically added to the workshop invoice or billed separately via e-conomic.

    What you get with self-service handover

    24/7 handover without reception staff

    The customer can collect the key at 6 AM or 11 PM. The reception desk is freed up.

    60-second mobile flow

    The entire handover takes place on the customer's phone. No more queues and paperwork.

    Secure key box with one-time code

    Each code is unique per handover and expires automatically. No lost keys or access after return.

    MitID-signering bindende

    Legally binding documentation without paper, scanner, or printouts.

    Links to the workshop order

    Courtesy car booking and workshop order are a single flow. The customer receives one confirmation.

    Better use of reception time

    Reception can focus on customer advice and service clients, not paperwork.

    Reception-skranke vs self-service-udlevering

    AreaReception-skrankeSelf-service (CARRUSLiNK)
    Handover opening hoursHverdage 09-1724/7
    Tid pr. udlevering10-15 min reception60 sek kunde
    UnderskriftPen and paperMitID on the customer's mobile
    Skade-fotoReception tagerCustomer takes photos following a guided flow
    Key handoverSkrankeKey lockbox
    WeekendRequires staff on dutyOpen 24/7
    Receptionens tid10-15 min spildt0 min
    ErhvervskunderDo not want to waitPrefer self-service

    CARRUSLiNK integrates with standard key lockbox systems (KeyGuard, KeyCop, Bosch) or can supply one as an add-on. Also works for Saturday workshop hours and home-delivered courtesy cars.

    Frequently asked questions about self-service courtesy car handover

    Free up reception, open 24/7

    30-minute demo. We show the entire self-service process on a customer's phone and demonstrate how you can offer courtesy cars on weekends and after hours without on-call staff.