Is a MitID-signed courtesy car contract legally binding?

Yes. MitID is the Danish national digital identification and meets the eIDAS regulation requirements for qualified electronic signatures. A courtesy car contract signed with MitID carries the same legal weight as a handwritten signature, and the documentation includes timestamp, national identity number (CPR), and contract hash.

What happens if the customer does not have MitID?

Rarely an issue in Denmark (95%+ of adult citizens have MitID), but if the customer doesn't have it, you can use SMS OTP signing as a backup. The contract remains legally valid, and you have documentation of the phone number and timestamp.

Which photos should be taken upon vehicle handover?

Standard: 6-8 photos around the car (front, rear, each side, roof, rims, interior). Plus a photo of the driver's license. All photos are automatically timestamped and GPS-tagged. Existing damage is marked on a vehicle silhouette in the app.

How long must a courtesy car contract be kept on file?

Standard practice: 5 years for liability claims and tax compliance. CARRUSLiNK automatically sets a deletion deadline on every contract and alerts you when it approaches.

Can the contract be sent to the customer before handover?

Yes, a pre-contract with terms and vehicle details can be sent via SMS or email, allowing the customer to review it at their own pace. The actual binding signing still takes place with MitID at handover, when the driver's license and damage photos are also ready.

Can we customize the terms per car or customer?

Yes. The template supports variables (comprehensive insurance yes/no, mileage allowance, fuel policy, return time) filled in per loan. You can also maintain different templates per vehicle category (premium, daily driver, van).

How much does MitID signing cost per contract?

CARRUSLiNK includes MitID signing with no per-signature fee. Other contract systems (Penneo, Visma Addo) typically charge €1–€4 per signature, which quickly adds up with 200+ courtesy car handovers a year.

Can the contract be linked to e-conomic?

Yes. Additional costs (missing fuel, excess mileage, damage) are automatically added to the repair order invoice or billed as a separate e-conomic invoice. The entire workflow is end-to-end.

Guide · Digital loaner car contract

Digital loaner car contract: MitID signing, damage photos and auto-archiving

The traditional courtesy car contract is two handwritten A4 sheets, often missing a signature or a copy of the driving licence. When damage occurs, you are left without documentation. A digital courtesy car contract with MitID signing on an iPad solves this in 60 seconds and automatically archives everything on the customer record.

Last updated: 2026-06-09

Kort svar (TL;DR)

A digital courtesy car contract must be generated directly from the customer record, signed with MitID on an iPad at handover, bundled with photos of existing damage and the driving licence, and automatically filed under the customer. CARRUSLiNK provides the complete workflow so you are never left without documentation during an insurance claim.

The reality of paper contract issues

Contracts missing signatures or driving licence copies
The front desk forgets to have the customer sign the comprehensive insurance waiver
Existing damage is not recorded at handover, leaving you with the bill
The paper file cannot be found when the insurance company requests documentation
Data protection auditors cannot verify when a contract should be deleted
Sales and the front desk use different contract versions

7-step workflow for digital courtesy car contracts

1. Contract template with your terms

We set up a single template with your logo, terms, insurance rates, and excess. The template automatically generates a contract PDF from customer and vehicle data.

2. Auto-fill from the customer record

Name, address, civil registration number (CPR), phone, and driving licence details are pulled from the customer record. Vehicle data (registration, model, mileage) is retrieved from the courtesy car fleet. The front desk enters nothing manually.

3. Damage photos and driving licence on iPad

Reception takes 6-8 photos around the car and a photo of the driver's licence. The photos are attached to the contract with a timestamp.

4. MitID signing on iPad

The customer signs with MitID on an iPad. The signature is binding, GDPR-compliant, and legally verifiable. The entire signing process takes 30-40 seconds.

5. Contract sent automatically via SMS and email

The customer receives the contract PDF by email and a link via SMS. Reception does not need to print anything, and the customer has their documentation immediately.

6. Archiving on the customer record

Contract, photos, driver's licence, and MitID signature are automatically archived on the customer record with date and timestamp. Fully searchable for authorised staff.

7. Auto-deletion after retention period

When the contract exceeds your GDPR retention period (typically 5 years), it is flagged for deletion. An audit log documents the entire lifecycle.

What you get with digital courtesy car contracts

MitID signing in 60 seconds

No more printers, scanners, or paper folders. The customer signs on an iPad upon vehicle handover.

Documentation ready for insurance claims

Photos, driver's licence, signature, and timestamp archived on the customer record. Claims are opened with clear documentation, not guesswork.

The customer gets everything on their phone

Contract PDF, return link, and contact details are sent via SMS and email. No more paper clutter in the customer's glove box.

Searchable archive

All contracts are stored on the customer record and are searchable by licence plate, customer, date, or case.

Ingen tastefejl

Auto-filled from customer record and vehicle data. Reception types nothing, and the contract is accurate every time.

GDPR audit on autopilot

Each contract features date, consent status, and retention deadline. An audit log documents the complete trail for data protection compliance.

Paper contract vs digital courtesy car contract

Area	Papir + scanner	Digital courtesy car contract (CARRUSLiNK)
Tid pr. kontrakt	8-10 min	60 sec on iPad
Underskrift	Pen and paper	MitID, juridisk bindende
Driving licence	Copy or nothing	Foto i appen
Skade-billeder	Ingen	6–8 photos with timestamp
Arkivering	Mappe i reception	Customer record, searchable
Forsikringssag	Customer dispute	Dokumentation klar
GDPR-sletning	Manuel, glemmes	Automatisk, audit-log
Versionsstyring	Multiple contract versions in circulation	Single template, always up to date

MitID integration is included in CARRUSLiNK. No extra licence, no per-signature fees.

Frequently asked questions about digital courtesy car contracts

See digital courtesy car contracts live

30-min demo. We show the full handover process on an iPad, from auto-completion to MitID signing and archiving, using your own terms and contract templates.