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Hurtigt svar · Leasing
Hvordan ved man hvornår leasingkunder skal kontaktes igen?
Sidst opdateret:
TL;DR
Leasingkunder skal kontaktes på faste triggers: dag 0/7/14 efter levering, kvartalsvis check-in, 90 dage før udløb, og 6 + 12 mdr efter udløb hvis ikke genleaset. Tidspunkterne styres af kontraktdatoen i systemet, ikke af sælgerens hukommelse. Det giver 35-50% genleasings-rate vs. 15-20% uden flow.
Nøglefakta
- Dag 0, 7, 14 efter levering — velkomst
- Hver 90. dag — NPS/check-in
- 90 dage før udløb — start genleasings-flow
- 60 dage før — konkret tilbud på ny bil
- 30 dage før — sælger-opkald
- 6 + 12 mdr efter udløb — genvinds-SMS hvis ikke genleaset
Se kontakt-flowet live på jeres egen porteføljedata.