CARRUSLiNK

    Quick answer · Leasing

    When should leasing customers be contacted again?

    Last updated:

    TL;DR

    Leasing customers should be contacted at fixed trigger points: Day 0/7/14 after delivery, quarterly check-in, 90 days before expiry, and 6 + 12 months after expiry if not re-leased. These timings are managed by the contract date within the system, not by the salesperson's memory. This yields a 35-50% re-leasing rate versus 15-20% without a structured flow.

    Key facts

    • Day 0, 7, 14 after delivery — welcome
    • Every 90 days — NPS/check-in
    • 90 days before expiry — initiate re-leasing flow
    • 60 days before — specific offer for a new vehicle
    • 30 days before — salesperson call
    • 6 + 12 months after expiry — re-engagement SMS if not re-leased

    See the contact flow live with your own portfolio data.