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Vehicle return
Vehicle return is the end of a lease, where the car is handed back and settled. A condition report is made, mileage is settled against the contract, abnormal wear is assessed and any additional charges are calculated. The car then moves on as an ex-lease unit for sale or re-leasing.
Return is the moment the customer relationship is either renewed or lost. A customer who hands back the car without a concrete offer on the next one has effectively been handed to a competitor.
Disputes almost always concern abnormal wear and excess mileage. A documented condition report with photos at both delivery and return removes most of the argument.
Operationally, three things must happen the same day: the car enters stock with a preparation task, the final settlement is sent, and the customer has an agreement on the next car.
In CARRUSLiNK
CARRUSLiNK triggers the return flow on the contract date with condition report, final settlement and a salesperson task on the next car.