RelationshipsRetentionGrowth

Customer Success Manager

You know your customers by name. You know when something's wrong before they call. You spot upsell opportunities naturally in conversation and make sure no one falls through the cracks. In short: you're the customer's person at CarrusLink.

Full-timeViby / Hybrid

Spørg først

Svar inden 48 timer · Hele processen tager 1-2 uger · Ingen motivationsbrev

About

Want to help digitise the car industry?

For us, the sale doesn't stop at the contract, that's where the relationship begins. We're hiring a CSM who takes ownership of customers after onboarding and makes sure they actually get value from the platform.

Rollen

Specifically you'll get to

Maintain strong relationships with existing customers
Spot at-risk customers early and act proactively
Run quarterly check-ins and business reviews
Spot upsell and cross-sell opportunities in ongoing dialogue
Collaborate with sales, product and support

Profil

You

Experience in customer service, account management or CSM
People trust you, you're a natural relationship builder
You act before the house is on fire
You use data to back up your gut feel
Fluent Danish

Bonus

Extra plus

Background in SaaS or subscription businesses
Knowledge of the car industry

Pakken

What we offer

You shape our retention strategy from zero
Direct influence on NPS and customer satisfaction
Salary plus bonus tied to retention and expansion
Close collaboration with every team
Based in Viby with hybrid options

Sound like you?

We look forward to hearing from you. The whole process typically takes 1-2 weeks.