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    Guide · Leasing company ↔ dealer collaboration

    Leasing company ↔ dealer collaboration: sharing customer and vehicle

    Many leasing companies work closely with 1-3 used car dealers on both vehicle sourcing and remarketing off-lease cars. Without a shared system, it turns into Excel + email + lost leads. Here is how you share customers, vehicles, and communication without losing control.

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    Short answer

    A shared system with role-based access lets leasing companies and dealers share vehicle records (including reconditioning, photos, and status), customer preferences, and intake workflows — without seeing each other's internal figures. Result: faster remarketing of off-lease vehicles and higher re-leasing rates.

    Where collaboration breaks today

    • The car is returned from the lessor — the dealer is notified by SMS the day before
    • Reconditioning and photos are coordinated via WhatsApp
    • When the customer asks about the car, the sales rep doesn't know if it's ready yet
    • Off-lease cars are listed without coordination — duplicate or delayed listings
    • Customer requirements (from the leasing company) are not shared with the dealer's sales reps
    • Re-leasing dialogue is uncoordinated — the customer gets 2 calls or 0

    6-step collaboration flow

    1

    1. Shared vehicle record with role-based access

    The vehicle is logged upon intake from the lessor. Both parties (leasing company + dealer) see the status: arrived, reconditioning, photos, ready to list, sold. No WhatsApp.

    2

    2. Reconditioning workflow

    The dealer marks reconditioning stages (detailing, mechanical inspection, photos) — the leasing company tracks progress without interrupting. Estimated ready date is shown automatically.

    3

    3. Annoncering koordineres

    Once the car is ready, it is pushed to Bilbasen + DBA from the shared system. Both parties see the listing and leads — no duplicate work.

    4

    4. Shared wishlist across parties

    Customer requirements from the leasing company's wishlist are visible to the dealer's sales reps upon a match. The dealer can act — the leasing company can act — but never both on the same lead.

    5

    5. Clear lead ownership

    Each lead has a single owner (leasing company or dealer), but both parties have visibility. No 'who calls the customer' conflict.

    6

    6. Settlement and reporting

    When the car is sold or leased, the system can automatically generate settlement statements between the parties. Commission flow, broker fees, profit split — everything is logged.

    What the collaboration flow delivers

    Én delt sandhed

    Both parties see the same vehicle record, same customer, same status.

    Faster remarketing

    Reconditioning → listing without 'waiting for photos from dealer'.

    Wishlist deles korrekt

    Customer requests are matched against incoming inventory — regardless of who created the lead.

    Rolle-baseret adgang

    The dealer does not see the leasing company's internal figures, and vice versa. Compliance and business data are kept separate.

    No more WhatsApp coordination

    The entire status dialogue is stored on the vehicle file — searchable and logged.

    Higher re-leasing rate

    When customer requests are shared, both the leasing company and the dealer can act on matches. Industry benchmarks improve.

    Frequently asked questions

    See the collaboration workflow in action

    30 minutes. We show how leasing companies and dealers share vehicle files and customer requests without losing control of business data.