CARRUSLiNK

    Guide · Loaner car booking system

    Loaner car booking system: let customers self-book and end overbooking

    Today, courtesy cars are booked manually at the reception desk, and half of the customers are told that 'unfortunately, there are no courtesy cars left that day'. A courtesy car booking system enables 24/7 self-service, links reservations directly to the workshop order, and automatically prevents double bookings.

    Last updated:

    Kort svar (TL;DR)

    A courtesy car booking system does three things: displays available courtesy cars in real time on your website and workshop booking tool, lets the customer reserve the vehicle in the same workflow as the repair order, and blocks vehicles in wash, service, or damaged status. CARRUSLiNK delivers 24/7 self-service booking, MitID signing at vehicle handover, and full integration with the customer record.

    What chaos looks like without a booking system

    • The customer calls to book a courtesy car, but the front desk is busy
    • Courtesy cars are double-booked because two employees wrote in separate calendars
    • The customer only finds out on arrival that no courtesy car is available
    • The workshop order has no link to the courtesy car reservation
    • The reception desk spends 5–10 min per booking on coordination
    • No overview of which courtesy cars are out or on-site

    6-step playbook for digital courtesy car booking

    1

    1. Live availability on the website

    The customer sees which courtesy cars you have and whether they are available on the day they book workshop service. No 'we'll get back to you' inquiry forms.

    2

    2. Booking linked to the workshop order

    When the customer books a service, courtesy car options are displayed in the same flow. The reservation is created automatically once the workshop appointment is confirmed.

    3

    3. Automatic blocking of unavailable vehicles

    Vehicles out for washing, service, or with damage are automatically marked as unavailable. The workshop system pulls in the status so no one can book a car that will not be back in time.

    4

    4. SMS confirmation and reminder

    The customer receives an SMS with the contract, return time, fuel policy, and parking details. Day-before SMS: 'See you tomorrow, your car is ready.'

    5

    5. MitID signing on iPad at handover

    The contract is signed digitally, the driver's license is photographed, and damage is checked with photos. The entire handover takes 90 seconds compared to 8–10 minutes on paper.

    6

    6. Return workflow with automated reminders

    If the vehicle is not returned on time, an automated reminder SMS is sent, and a late fee can be automatically added to the workshop invoice.

    What you get with digital courtesy car booking

    24/7 self-service

    Customers book on their own, even at 10 PM, without having to call the next morning.

    Mobil-first flow

    The entire process works on mobile, from reservation to signing.

    Ingen dobbeltbooking

    Live availability per vehicle. Reception and the system use the exact same calendar.

    Linked to the workshop booking

    One appointment, one confirmation, one contract. The customer does not get four different text messages.

    Day-before reminder

    60% fewer no-shows and late returns with automated SMS.

    Kapacitets-overblik

    See how often you run out of courtesy cars, and whether your fleet is too small or too large.

    Phone booking vs. digital courtesy car booking system

    AreaTelefon + papirCourtesy car booking system (CARRUSLiNK)
    Opening hoursHverdage 09-1724/7
    Tid pr. booking5–10 min at reception90 sec for the customer
    AvailabilityI receptionens hovedLive dashboard, links to workshop
    DobbeltbookingSker hver ugeUmuligt
    ContractPrint + scanMitID on iPad
    ReminderIngenAutomated day-before SMS
    For-sen returHappens often, no penaltyAuto-rykker + gebyr
    ReportingMavefornemmelseBooking-rate, no-show, kapacitet

    Frequently asked questions about courtesy car booking systems

    Enable 24/7 courtesy car booking

    30-minute demo. We show how customers book a courtesy car alongside workshop service, how you prevent double-bookings, and how handover is completed on an iPad in 90 seconds.