CARRUSLiNK

    Guide · Car-ready SMS

    'Your car is ready' SMS, how to set up the flow (and free up reception)

    The mechanic marks the car ready at 2pm. The customer hears at 4pm because reception only just got around to it. Meanwhile 3 new cars are parking outside. Here's how to fix it in 1 day.

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    Short answer (TL;DR)

    A 'car is ready' SMS flow triggers automatically when the mechanic marks the work done. The SMS contains the car, invoice amount and a link to mobile payment. Reception saves 20-30% of phone time, customers pick up faster, and NPS rises measurably. CARRUSLiNK delivers it out of the box.

    Why manual notification flows fail

    • Reception is busy with new customers, they don't get to call out for hours
    • The customer is in a meeting and misses the call, voicemail is never heard
    • The car sits on the lot and blocks space for new jobs
    • When the customer finally arrives, there's a queue at the counter, friction and longer stays
    • Customers wonder what the invoice was, uncertainty kills trust
    • Reception can't remember exactly what the mechanic wrote on the work order

    How to set up the flow

    1

    1. Trigger from the workshop system

    The mechanic clicks 'ready' on tablet or PC. CARRUSLiNK catches the event via API and sends SMS within 30 seconds.

    2

    2. Build the SMS template

    'Your Polo is ready for pickup. Invoice: EUR 320. Pay here: [link]. Open until 5pm. Best, Anders, CARRUSLiNK Service'. Specific car, amount, payment link, opening hours.

    3

    3. Mobile payment via MobilePay or card

    The link opens a payment page where the customer pays via MobilePay or card. The car is auto-released once payment is confirmed, customer walks in, shows receipt, grabs keys.

    4

    4. Auto-archive on the customer card

    SMS, payment and receipt are saved on the customer card in CARRUSLiNK. Next time the customer calls, reception sees the full history.

    5

    5. Measure and iterate

    Track: time from 'ready' to pickup, % paying mobile, NPS replies. Tune the copy if pickup takes more than 24 hours.

    What the flow moves

    20-30% less phone time

    Reception no longer calls out, the customer gets the SMS. Time goes to follow-up, upsell and new customers instead.

    Faster pickup

    With SMS sent at 2pm, 50%+ pick up same day. Manual call 4 hours later = next-day pickup for 70%.

    60-80% pay mobile

    Mobile payment via link cuts checkout queues and gives faster car release. Counter time per customer drops from 5 min to 1 min.

    NPS rises 10-20 points

    Customers love SMS, it's proactive, clear and gives them control. Workshop NPS rises measurably.

    No voicemail tag

    End the 'I left a message' game. SMS is read 98% within 3 min, the customer knows.

    Lot clears faster

    When the car is picked up same day, parking opens for the next job. Workshop flow runs more efficiently.

    Frequently asked questions

    See the ready flow in 30 minutes

    We'll show how CARRUSLiNK triggers SMS from the workshop system, charges via MobilePay and releases the car, all automatic.