CARRUSLiNK
    Communication

    Email & communication

    All customer emails run through the platform and are automatically stored on the customer card. Templates, draft responses generated for you, and bulk sends to segments, without juggling between Outlook, Gmail, and CRM.

    How it works
    Included in the platform·No module fees·Danish support

    The difference in daily operations

    Here's how it looks with and without.

    Today

    Without Email

    • E-mails ligger spredt i private Outlook- og Gmail-indbakker
    • When a salesperson leaves, all customer correspondence disappears with them
    • Du skriver de samme svar manuelt igen og igen
    • Bulk mailings to customer segments require export to Mailchimp
    • Ingen ved hvem der har svaret kunden senest - eller hvad der blev aftalt

    With CARRUSLiNK

    Email all in one place

    • All emails - incoming and outgoing - are automatically saved to the customer card
    • Templates for quotes, follow-ups, delivery notifications, and renewals
    • Automatically generated draft responses based on context and history
    • Bulk mailouts to segments (e.g. all car owners with vehicles older than 4 years)
    • Send from your own domain – the customer sees your name, not a generic system
    • Shared team inbox with clear ownership assignment per conversation
    • Automated emails for status changes (quote sent, contract ready, service due)
    • Delivery status, open and click rates per email and per campaign
    • Full conversation history retained even when sales staff change jobs
    • Built-in unsubscribe and GDPR handling

    How it works

    Three layers that make the difference in email

    01

    Data collected

    Everything about the customer, emails, cars, notes, workshop history, is collected on the customer card. No private inboxes.

    02

    Logic on top

    The system sees what's missing, follow-ups, renewals, upsells, and prioritizes daily tasks for you.

    03

    Automatic action

    What we can automate. SMS, emails, reminders, tasks, the system does itself. The rest goes to the right salesperson.

    The email module puts an end to scattered correspondence. Every incoming and outgoing email is automatically linked to the correct customer, vehicle, and deal, so you see the entire conversation in chronological order on the customer card. Templates cover the emails you send most often (offers, follow-ups, delivery messages, renewals, service reminders), and the system suggests a ready-to-send draft response based on the conversation's context, so the salesperson just needs to review and send it. Need to send the same message to 200 customers with vehicles older than four years? Bulk send directly from a CRM segment, with personalization, open tracking, and automatic archiving for each individual customer. A salesperson leaving tomorrow? The inbox and history remain with the dealership, not in a private Outlook.

    See email in action

    30-minute demo - we'll show you exactly how email works in CARRUSLiNK.

    FAQ

    Frequently asked questions

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