The car industry is in the middle of the biggest shift in recent decades. According to Deloitte, the industry produced over 67 million cars in 2022, 10% were already electric. By 2040, almost 70% are expected to be BEVs.
OEMs' ambitious targets
| OEM | BEV target |
|---|---|
| Stellantis | 100% BEV by 2030 |
| Ford | 100% BEV by 2030 |
| Volvo | 100% BEV by 2030 |
| Volkswagen | 60% BEV by 2030 |
| BMW | 50% BEV by 2030 |
| Hyundai | 100% BEV by 2035 |
| Mercedes-Benz | 100% BEV by 2040 |
Chinese manufacturers as gamechanger
Researchers forecast that 50% of all BEVs sold globally in 2026 will be made by Chinese manufacturers. That means tougher competition, and new opportunities for dealers who can service Chinese brands.
New opportunities for independent dealers
- Battery checks and certification, Critical for used-EV sales.
- Software updates, Help customers with the EV's digital ecosystem.
- Used EVs, The market is exploding. Dealers with the right data are perfectly positioned.
- Charging infrastructure, Advisory and installation as a new revenue source.
CRM is the key in the EV transition
Deloitte stresses that a centralised CRM is "a crucial element" for retaining customers in the BEV world. When service intervals drop, dealers must be proactive, and that requires a system that tracks the whole customer journey.
How to prepare
- Update your CRM for EV-specific data (range, battery health, charging capacity)
- Build EV competencies, certifications and training
- Adapt service contracts to the EV reality
- Invest in digital customer communication, proactive contact replaces passive service visits
CARRUSLiNK already supports EV-specific data, so you're ready for the future car park from day one.
Sources: Deloitte, "The Future of Aftersales in a BEV World" (2023); Deloitte E-Mobility Forecast Model
