# What does a good return flow for a leased car look like?

> A good return flow starts 90 days before expiry, not on the day of return. The customer receives notifications at T-90, T-60, T-30 with options to re-lease, get a new car, extend the lease, or return the vehicle. On the day of return, photos, appraisal, mileage reading, and settlement occur in a single flow lasting 20-30 minutes. CARRUSLiNK manages the entire flow without manual coordination between the leasing company and the dealership.

**Source:** https://carruslink.com/en/answers/tilbagelevering-flow-leasing-bil
**Hub:** Leasing operations
**Last updated:** 2026-06-22

A typical return process takes 2-3 hours, happens without prior dialogue, and ends with a conflict over minor damages. Result: the customer is unhappy, the dealer spends half a day on paperwork, and the car sits for 14 days before it's ready for advertisement. Leakage per return: 4,000-8,000 DKK in lost preparation time and poor customer experience.

A structured flow reverses this. 90 days before expiry, the re-leasing flow begins. On the day of return, the dealer is already prepared with an offer for a new car (matching the customer's wishlist), the photo appraisal is pre-arranged, mileage is known, and the settlement is generated by the system. The car goes directly to preparation and is advertised the same week.

- T-90: Re-leasing/repurchase process starts automatically
- T-60: Offer for a new car based on wishlist
- T-30: Book return date and pre-appraisal
- Return day: Photos, appraisal, mileage, settlement in 20-30 min
- Car in preparation + Bilbasen advertising the same week
- Residual value report to leasing company automatically

— CARRUSLiNK · https://carruslink.com/en/answers/tilbagelevering-flow-leasing-bil