# How to manage mileage overage and billing in leasing?

> Mileage overage is best handled by continuous readings throughout the contract period — not just at vehicle return. CARRUSLiNK captures overages every 6 months via workshop inspections, automatically notifies the customer with a choice between purchasing additional mileage or adjusting usage, and settles overages via e-conomic without manual invoicing.

**Source:** https://carruslink.com/en/answers/mileage-overage-billing-leasing
**Hub:** Leasing operations
**Last updated:** 2026-06-22

If mileage is only measured upon vehicle return, 30-40% of customers end up with a shock invoice of DKK 8,000-25,000. This leads to poor NPS, complaints to Forbrugerombudsmanden, and the customer not returning for a new agreement. Loss of customer + loss of repurchase typically costs DKK 30,000-50,000 per case.

The better model is continuous mileage monitoring. The system captures readings from workshop inspections (or self-service via SMS link), warns the customer as soon as an overage appears likely, and allows them to purchase additional mileage at the contract price instead of facing a penalty price upon return. This turns a shock invoice into additional revenue.

- Readings every 6 months from workshop inspections or self-service
- Automatic notification to the customer for expected overage
- Purchase of additional mileage at contract price instead of penalty price upon return
- Invoice via e-conomic automatically once the customer accepts
- Report to the leasing company/dealer on open overages
- Eliminates shock invoices upon vehicle return

— CARRUSLiNK · https://carruslink.com/en/answers/mileage-overage-billing-leasing