# When should leasing customers be contacted again?

> Leasing customers should be contacted at fixed trigger points: Day 0/7/14 after delivery, quarterly check-in, 90 days before expiry, and 6 + 12 months after expiry if not re-leased. These timings are managed by the contract date within the system, not by the salesperson's memory. This yields a 35-50% re-leasing rate versus 15-20% without a structured flow.

**Source:** https://carruslink.com/en/answers/hvordan-ved-man-hvornaar-leasingkunder-skal-kontaktes
**Hub:** Leasing
**Last updated:** 2026-06-08

- Day 0, 7, 14 after delivery — welcome
- Every 90 days — NPS/check-in
- 90 days before expiry — initiate re-leasing flow
- 60 days before — specific offer for a new vehicle
- 30 days before — salesperson call
- 6 + 12 months after expiry — re-engagement SMS if not re-leased

— CARRUSLiNK · https://carruslink.com/en/answers/hvordan-ved-man-hvornaar-leasingkunder-skal-kontaktes